

Step 4: Read the subsequent messages and click Reset.

Step 3: Choose Keep my files to reset your PC. Step 2: Click Recovery and click Get Started on the right to continue. DISM is a tool built into Windows 10 that allows administrators to prepare, modify, and repair system images, including Windows Recovery Environment, Windows Setup, and Windows PE (WinPE), but anyone can use it to repair common system problems. Step 1: Click Update & security on the Settings page to continue.

If you are dealing with this known issue, the company is recommending users to use the Deployment Image Servicing and Management (DISM) command-line tool with Command Prompt to repair the current installation, and therefore the "Reset this PC" feature. According to the company support website (opens in new tab) (via BleepingComputer), there's a problem with certain hardware configurations that causes the feature to fail on devices running this particular release. No changes were made" error message that will prevent you from completing the reset. However, if you have a computer running the Windows Update (version 2004), and you try to use the "Reset this PC" feature, you may end up with the "There was a problem when resetting your PC.
